At huni, we respect your privacy and believe you should know how your personal information is used.
This Privacy Policy explains how huni Beauty Limited ("huni", "we", "us" or "our") collects, uses, stores and protects personal information when you visit beehuni.com, join our mailing list, participate in a product feedback survey, interact with our campaigns or purchase our products.
huni Beauty Limited is the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect information you choose to share with us, as well as certain information generated when you use our website.
This may include:
When you complete one of our product feedback surveys, we may collect:
You can submit product feedback without providing an email address.
Participation in our surveys is voluntary. Providing feedback does not automatically subscribe you to marketing emails.
When our online store becomes available, we may collect information necessary to process purchases, including your name, billing and delivery addresses, contact details and order history.
Payments will be processed by our payment service providers. We do not intend to store complete payment card details ourselves.
We may collect information about how visitors use our website, including pages visited, approximate geographical location, browser information and basic website performance data.
We also process limited technical information to maintain website security and prevent misuse.
Our existing website infrastructure uses hashed IP addresses for abuse prevention rather than storing IP addresses in clear text for that purpose.
We use personal information to:
We do not sell your personal information.
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the activity, we rely on:
We use consent when you choose to receive marketing emails from huni.
You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly.
We may rely on our legitimate interests to operate and improve our website, maintain security, respond to enquiries and analyse voluntary product feedback to improve our products and customer experience, where those interests are not overridden by your rights and freedoms.
When you purchase from us, we use information necessary to process your order, arrange delivery and provide related customer service.
We may process or retain information where required by applicable law, including accounting, tax and consumer protection requirements.
We'd love to keep you updated on what's happening at huni, but only when you've chosen to hear from us.
If you subscribe, we may email you about:
Our email marketing is managed through Klaviyo.
Marketing subscriptions are voluntary. Where we request consent, the checkbox is not preselected.
We record marketing preferences and relevant consent information to help us respect your choices.
You can unsubscribe at any time using the link included in our marketing emails or by contacting [email protected].
We use customer surveys to understand how our products perform and how we can make them better.
Our surveys may be hosted using Tally, an online form platform.
When you complete a survey, your responses are collected and made available to huni for review and analysis.
You may choose to provide your email address so that we can contact you about your feedback or keep you informed about huni.
These are separate choices.
Agreeing to be contacted about your feedback does not mean you have agreed to receive marketing emails.
We will only add survey respondents to our marketing list where they have actively chosen to receive marketing communications.
We may analyse survey responses collectively to understand customer satisfaction, purchase interest and opportunities for product improvement.
We will not publish identifiable customer feedback as a testimonial without obtaining appropriate permission.
We use trusted service providers to help us operate huni.
These include:
We share only the information reasonably necessary for these services to operate.
Our providers process information according to their contractual arrangements and applicable data protection requirements.
We may also disclose information where required by law or to protect our legal rights.
We do not sell personal information to third parties.
Some of our technology and service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
These may include UK adequacy regulations or approved contractual safeguards.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
We retain subscriber information while you remain subscribed, and may retain limited suppression or consent records where necessary to respect unsubscribe requests and demonstrate compliance.
We retain survey responses for as long as reasonably necessary to evaluate product performance and inform product development.
Where feedback is linked to identifiable contact information, we review whether that identifying information remains necessary and delete or anonymise it when it is no longer required.
When we begin trading, we will retain relevant order and transaction records for the periods required by applicable tax, accounting and other legal obligations.
We retain correspondence for as long as reasonably necessary to respond to enquiries, manage customer relationships and resolve any disputes.
You may request deletion of your personal information, subject to any legal grounds requiring or permitting us to retain it.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These include using established service providers, appropriate access controls and security measures within our website and data-processing systems.
No online service can guarantee absolute security, but we take the protection of customer information seriously.
Our website uses essential technologies required for its operation, security and performance.
We also use privacy-conscious analytics to understand website activity and improve the visitor experience.
If we introduce advertising cookies, pixels or other non-essential tracking technologies, we will update this policy and implement any consent mechanisms required by applicable law.
You can manage cookies through your browser settings.
Under applicable UK data protection law, you may have the right to:
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact us at [email protected].
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: www.ico.org.uk
We may update this Privacy Policy as huni grows, introduces new services or changes the way personal information is processed.
The latest version will always be available at:
We will update the date at the top of this page when changes are made.
Where required by law, we will provide additional notice of material changes.
If you have any questions about this Privacy Policy or how huni uses your information, please contact:
huni Beauty Limited
Email: [email protected]
Website: www.beehuni.com